This is not what you nor your customers want to see. This was taken at a Cincinnati Kroger’s grocery location yesterday as my wife and I shopped for our once a month groceries. The deli ordering kiosk which normally sits just inside of the entry to the main store, was sitting by the [...]
As I traveled home from a ski trip to Whistler BC Canada the other day, I took note of the self service technology used in the airports. Airports are the largest consumer of kiosks, digital signage and vending that I’ve come across. Some more than others, obviously. I noticed in the Cincinnati airport, the same [...]
I attended the NRF show (National Retail Federation - NRF.com) in New York last week at the Javitz center to see what was new and interesting in the Retail world. It was predominately point of sale hardware and related services, and only partially about retail experience, and customer self service (which is my main interests). While attendance seemed a bit [...]