This is not what you nor your customers want to see. This was taken at a Cincinnati Kroger’s grocery location yesterday as my wife and I shopped for our once a month groceries. The deli ordering kiosk which normally sits just inside of the entry to the main store, was sitting by the [...]
Yes, things go wrong. Computers stop working, and there are no systems that are 100%, no matter what the vendor tells you. But you can do a lot to keep the uptime to about 99% of the time with careful planning, quality software and best practices.
If you read my last post, I ranted about kiosks that are not working. Sometimes that is due to hardware failures, and sometimes those failures are not the fault of the hardware provider. Any time you have electronics plugged into A/C outlets there is a risk of lightening strikes, power surges, brown outs, and more [...]
You’ve probably seen a kiosk that has an error message on screen or even a kiosk that has a blank screen. A non functioning kiosk is worse than no kiosk at all. It undermines the consumer’s trust in a reliable source of content or their trust in the capabilities of the provider. Sure, we all [...]